This FAQ is for parents and guardians using Omutsu Company. Search by keyword or choose a category.
For cancellation, temporary suspension, payment method, or registration changes, please use the dedicated page in the Parent Menu. Use the contact form only if the FAQ and dedicated procedures do not resolve your issue.
Parent Menu: https://www.omutsu.jp/parents/
Contact: https://omutsu.tayori.com/f/parent-en/
FAQ for childcare facilities (Japanese): https://omutsu.tayori.com/q/school-ja/
For cancellation, temporary suspension, payment method, or registration changes, please use the dedicated page in the Parent Menu. Use the contact form only if the FAQ and dedicated procedures do not resolve your issue.
Parent Menu: https://www.omutsu.jp/parents/
Contact: https://omutsu.tayori.com/f/parent-en/
FAQ for childcare facilities (Japanese): https://omutsu.tayori.com/q/school-ja/
Applications & free trial
- When is the deadline to submit an application?
- I applied, but I haven't received any email. What should I do?
- What should I do if I forgot to enter my child's name and start month when applying?
- How can I apply for twins or siblings to use the service?
- What should I do if I can't select my daycare center on the application page?
Registration & contract changes
Payments & receipts
Cancellation & pause