TOPCancellationWhy did I receive a payment completion email after cancellation?
最終更新日 : 2024/02/14

Why did I receive a payment completion email after cancellation?

Service usage fee is paid monthly. We settle the monthly usage fee in the registered method on the 26th or 27th of every month.

In addition, we send an email to the registered email address after the payment is processed to inform you of the success or failure of the payment. Therefore, even if you cancel at the end of the month, please understand that you will receive the email according to the following schedule. However, please be assured that the payment period in question is for the usage fee of the final month.

<For credit card payments>
We send a payment completion email around the 27th of the same month after cancellation.

<For direct debit>
We send a payment completion email around the 5th of the following month after cancellation.

◯ Example: Cancellation at the end of January 2023:
If you request cancellation on January 20th, the cancellation will be effective at the end of January. However, since this service is paid monthly, the usage fee for January will be settled on January 26th or 27th. Therefore, if you use a credit card, you will receive an email with the title "ご利用代金の決済完了のお知らせ" on January 27th, and if you use direct debit, you will receive the email on February 5th.